Our goal at Kolbo is for you to be happy with your purchase.
However, due to the nature of the products sold on the Site, a clear returns and cancellations policy applies, as detailed below.

Non-Returnable Products

The following products cannot be returned or their purchase canceled:

1. Food products

2. Refrigerated or frozen products

3. Products that have been opened, used, or whose packaging has been damaged

Defective or Missing Product

1. If you receive a defective product or an item is missing from your order, please contact customer service as soon as possible.

2. After review, a refund or replacement product will be provided, as applicable and depending on the circumstances.

Canceling or Changing an Order

1. An order can be canceled or changed as long as it has not been shipped.

2. Once an order has been shipped, it cannot be canceled or changed.

Refunds

1. A refund, if approved, will be issued via the payment method used for the order.

2. The timing of receiving the refund depends on the credit card company and is not under the Site's control.

Failure to Receive a Delivery

1. If the customer was unavailable when the courier arrived and the shipment was returned, the delivery cost will not be refunded.

2. Scheduling a new delivery will be arranged with customer service and may involve an additional charge.

Contact

For any question or request regarding returns and cancellations, you can contact us using the contact details on the Site.